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ITIL-4-Specialist-High-velocity-IT - Marvelous New ITIL 4 Specialist: High-velocity IT Exam Study Materials

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic
Details

Topic 1

Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Topic 2

Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

Topic 3

Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Topic 4

ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Topic 5

High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q14-Q19):

NEW QUESTION # 14
An organization is negotiating and agreeing the service levels for a social media site. Which is an example of a measure of utility that should be included in the service level agreement?

Answer:

Explanation:
The number of photo formats supported for upload

NEW QUESTION # 15
A service provider has recently released an upgrade to its payroll service. The service provider had told the customer that the upgrade would include functionality to copy information from various other HR systems, to reduce the amount of manual data entry. However, this statement was not documented at the time and the proposed functionality was not included in design then. Which practice includes activities which could have helped to avoid this situation?

Answer:

Explanation:
Business analysis

NEW QUESTION # 16
Which is an example of results-based measurement and reporting?

A. Measuring and reporting the customer satisfaction with closed incidents
B. Tracking the number of unresolved incidents over a period of time
C. Documenting the time taken to resolve incidents
D. Logging the total number of incidents raised by customers

Answer: A

NEW QUESTION # 17
What should be done FIRST when designing a customer journey?

A. Defining the desired outcome and the value proposition
B. Identifying potential risks to the journey
C. Mapping the technical requirements for service delivery
D. Creating a feedback loop for customer input

Answer: A

NEW QUESTION # 18
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources.
Which is the FIRST step that this organization should take to address the complaints?

A. Develop a new onboarding strategy
B. Implement a customer satisfaction survey
C. Prioritize internal employee complaints
D. Analyze the patterns of business activity

Answer: D

NEW QUESTION # 19
......

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